First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership.

Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.

General Summary

First Capital Federal Credit Union is seeking a full-time Member Service Representative MSR (Teller) to join our growing team. We offer team members a competitive salary, including paid time off 401K, pension plan and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee benefits.

The Member Service Representative MSR (Teller) will serve as a liaison between First Capital and its members. The Member Service Representative MSR (Teller) will be responsible for conducting transactions, providing account information. The Member Service Representative will provide prompt and professional service that consistently demonstrates our mission, vision, and core values. Come join our growing team and grow your career in the financial industry.

Minimum Requirements

• The Member Service Representative MSR (Teller) will need to be professional and provide prompt, positive and courteous service to the members by listening, communicating effectively, making eye contact, smiling, and using the members' name.
• The Member Service Representative MSR (Teller) will be expected to assess a member financial needs to promote, and cross-sell products and services offered by the Credit Union to meet established sales goals and build productive relationships.
• The Member Service Representative MSR (Teller) will be expected to operate a cash drawer and perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, and check cashing.
• The Member Service Representative MSR (Teller) will be expected to perform member account requests to include but not limited to maintenance, name change, and address changes.
• The Member Service Representative MSR (Teller) will have to show completion of a high school diploma or GED.
• The Member Service Representative MSR (Teller) should have experience in a financial institution, retail cash operations or customer service position.

If you feel this is a great position for you, please submit your resume today. We are waiting to hear from you!

Note: This list of essential functions is not exhaustive. It may be supplemented as necessary.

Working Conditions

• Works in a well-lighted and ventilated office setting.
• Sitting, standing, bending, and lifting required during working hours.

• Speaking, hearing, and computer keying are required during working hours.

  
  

First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership.

Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.

General Summary

First Capital Federal Credit Union is seeking a full-time Member Service Representative MSR (Teller) to join our growing team. We offer team members a competitive salary, including paid time off 401K, pension plan and tuition reimbursement. First Capital promotes a culturally healthy and fund work environment with many employee benefits.

The Member Service Representative MSR (Teller) will serve as a liaison between First Capital and its members. The Member Service Representative MSR (Teller) will be responsible for conducting transactions, providing account information. The Member Service Representative will provide prompt and professional service that consistently demonstrates our mission, vision, and core values. Come join our growing team and grow your career in the financial industry.

Minimum Requirements

• The Member Service Representative MSR (Teller) will need to be professional and provide prompt, positive and courteous service to the members by listening, communicating effectively, making eye contact, smiling, and using the members' name.
• The Member Service Representative MSR (Teller) will be expected to assess a member financial needs to promote, and cross-sell products and services offered by the Credit Union to meet established sales goals and build productive relationships.
• The Member Service Representative MSR (Teller) will be expected to operate a cash drawer and perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, and check cashing.
• The Member Service Representative MSR (Teller) will be expected to perform member account requests to include but not limited to maintenance, name change, and address changes.
• The Member Service Representative MSR (Teller) will have to show completion of a high school diploma or GED.
• The Member Service Representative MSR (Teller) should have experience in a financial institution, retail cash operations or customer service position.

If you feel this is a great position for you, please submit your resume today. We are waiting to hear from you!

Note: This list of essential functions is not exhaustive. It may be supplemented as necessary.

Working Conditions

• Works in a well-lighted and ventilated office setting.
• Sitting, standing, bending, and lifting required during working hours.

• Speaking, hearing, and computer keying are required during working hours.

  
  

First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. 

Membership in the Credit Union is open to all employees and their families of companies within our field of membership. 

Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.

General Summary

The Member Service Representative Supervisor leads their team to provide exceptional service experiences to our membership and is accountable for the effective and efficient operations, sales activity, and supervision of the Member Service Representative team. The Member Service Representative Supervisor is responsible for meeting established sales goals and acting as a leader in the branch.

The Member Service Representative Supervisor must carry out the essential duties of this position in a manner that consistently demonstrates our mission, vision, and core values of the organization in a positive manner.

Tasks, Duties & Functions

• Responsible for the effective and efficient operations and supervision of the Member Service Representative area.
• Monitors and achieves operational compliance in accordance with the established policies, procedures, and guidelines of First Capital Federal Credit Union.
• Ensures a high level of accuracy in all work leaving the branch.
• Maintains a highly motivated, well-trained Member Service Representative staff. Establishes and maintains effective employee relations.
• Ensures that all Member Service Representatives are trained and cross-trained in all phases of their job functions.
• Operates a cash drawer to include but not limited to deposits/withdrawals, check cashing, loan payments, cash advances, transfers, balancing independently and complies with the accuracy standards established for this position.
• Responds to inquiries/problems and may handle more complex services/transactions.
• Assists in the posting of general ledger accounts and file maintenance on opened/closed accounts and safe deposit boxes.
• Responsible for the security and accountability of the Vault cash, to include the buying/selling of funds to Member Service Representatives and the daily balancing of the vault cash.
• Responsible for the ordering and shipping of cash to/from the Federal Reserve.
• Responsible for the ATM settlement, monitoring of ATM equipment and ordering of supplies. Must inform Branch Manager of any mechanical problems with the ATM Machine and/or alarms.
• Assists Member Service Representatives in balancing and submits reporting daily/weekly/monthly to the Branch Manager for shortages/overages.
• Leads the Member Service Representative team to educate members on options for managing financial transactions by leveraging technology, tools, and resources.
• Opens and assists members with new memberships, safe deposit boxes, IRA accounts and account maintenance.
• Meets established sales goals.
• Demonstrates sales and leadership skills and provides a positive role model for others.
• Maintains an up-to-date and comprehensive knowledge on all Credit Union products, services, and promotions. Actively involved in cross-selling Credit Union products and services
• Effectively utilizes sales skills to promote Credit Union products and services by explaining features and benefits; resolves member problems by suggesting alternatives; and listens for cues and determines member’s needs.
• Coaches, trains and monitors sales and service with the branch on a day-to-day basis to ensure high quality of service for members while maximizing opportunities and cross-selling to assist members with their financial needs.
• Keeps Branch Manager informed of any issues that are impactful to the operations of the branch.
• Maintains adequate supplies for the operations of the Member Service Representative area.
• Participates in Credit Union community-related activities and community service initiatives.

 Note: This list of essential functions is not exhaustive. It may be supplemented as necessary.

 Knowledge & Skills

• Requires completion of high school diploma or equivalent.
• Two to three years of supervisory experience is preferred.
• Demonstrated coaching experience in a retail or banking service/sales environment.
• Experience identifying opportunities and selling products and services to members.
• Demonstrated ability to understand member related technology, software and operate standard office equipment, to include Microsoft Office and Outlook.
• Ability to work a flexible schedule which may include possible evening or weekend hours based on branch needs.
• Attention to detail, accuracy and strong verbal and written communication skills.
• Ability to work in multiple locations in York, PA area when assigned.
• Well-developed interpersonal and customer service skills for dealing with a diverse group of members and co-workers.
• Ability to independently balance cash drawers and comply with established policies and procedures and accuracy standards.
• Complete knowledge of Member Service Representative operations.
• Must be bondable.

Working Conditions

• Works in a well-lighted and ventilated office setting.
• Sitting, standing, bending, lifting, and navigating stairwells required during working hours.